Shipping & Returns
Thoughtfully crafted in Portugal.
Shipped with care.
Shipping
At Nenúfar, each piece is thoughtfully crafted in Portugal and prepared with the utmost care before making its way to you.
Nenúfar ships internationally.
Shipping availability and costs are calculated during checkout based on your delivery address.
If your country is not available, please contact hello@nenufaratelier.com before placing your order.
Orders are processedwithin 2–4 business days after they are made for you, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Estimated delivery times:
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1-3 business days
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3-7 business days
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5-12 business days
As each piece is crafted individually, certain items may require additional production time. Estimated lead times will be noted on the product page.
Please note that delivery times are estimates and may vary during peak periods or due to customs procedures.
For international orders, any customs duties or import taxes are the responsibility of the recipient.
Returns
We hope you cherish your purchase. However, if something isn't quite right, returns may be requested within 14 days of receiving your order.
Due to the bespoke nature of our made-to-order garments, these items are not eligible for return unless they arrive faulty or incorrect.
Ready-to-ship pieces may be returned within 14 days of delivery, provided they are unworn, unused, and returned in their original packaging with all tags/cards attached.
Sale items are final sale and cannot be returned.
To initiate a return, please contact us at hello@nenufaratelier.com with your order number and reason for return. We will guide you through the next steps.
Unless the item arrives damaged or incorrect, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Orders
If your order arrives damaged or if you have received the wrong item, please contact us within 48 hours of delivery at hello@nenufaratelier.com, including photographs of the item and packaging. We will work to resolve the issue as quickly as possible.
Need assistance?
If you have any questions regarding shipping or returns, we would be pleased to assist you.